Who We Are
River Lattice Pty Ltd provides interior design services across Australia. For this policy, we act as the data controller for personal information collected via our website at riverlattice.com, through email, and during project delivery.
- Business name: River Lattice Pty Ltd
- Address: 4 Douglas St, Southbank VIC 3006, Australia
- Phone: +61 3 9690 8900
- Email: riverlattice@gmail.com
Information We Collect
You provide
- Contact details such as name, email, phone, and city when you submit our contact form
- Project information, mood boards, plans, and preferences shared during consultations
- Billing and invoicing information when applicable
Automatically collected
- Basic device and usage data such as browser type, pages viewed and approximate location
- Cookies and similar technologies as described in our Cookies Policy
How We Use Information
- To respond to enquiries and provide proposals
- To plan, design, document and deliver projects
- To improve our website, services and client experience
- To comply with legal obligations and manage risk
Typical legal bases include your consent, performance of a contract, and our legitimate interests in providing and improving services.
Sharing
We may share personal information with trusted recipients, including:
- Professional partners such as engineers, builders and suppliers to deliver your project
- IT and analytics providers that support our website and communications
- Regulators or authorities when required by law
We require recipients to protect information and use it only for the intended purpose.
International Transfers
Some service providers may process information outside Australia. Where applicable, we implement safeguards such as contractual protections to ensure an adequate level of protection.
Retention
We retain personal information only as long as necessary for the purposes described above, to meet legal obligations, resolve disputes and enforce agreements. When no longer required, we securely delete or de-identify information.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you may request access to, or correction of, your personal information. If you are located in regions with additional rights (such as the EU/UK), you may also have rights to deletion, restriction, portability and objection to certain processing.
To exercise rights, contact us at riverlattice@gmail.com. We may ask for information to verify your identity.
Security
We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is completely secure; we strive to protect your information but cannot guarantee absolute security.
Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to remove it.
Changes to This Policy
We may update this policy to reflect changes in practice or law. The updated version will be posted here with a revised date. We encourage you to review it periodically.
Contact
River Lattice Pty Ltd4 Douglas St, Southbank VIC 3006, Australia
+61 3 9690 8900
riverlattice@gmail.com